FAQs
Orders & Changes
Where is my order?
You’ll get a confirmation email from us when your order is dispatched. But if you’re having trouble, or your products are a little late to the party, please contact our friendly neighbourhood delivery team at hello@hapeebum.com
When can I expect my order?
Great question! Our shipping usually takes 4-6 business days.
Made a little slip-up? Can I change my order?
Because of hygeine standards, we're not able to change or exchange any HapeeBum™ orders once they have been dispatched. But our team hello@hapeebum.com are always happy to chat.
What if my order turns up a bit of a bum-mer?
If your TP arrives squished, squashed, or just not in their best-dressed, don't stress. Snap a few quick pic's of the mishapand and send to hello@hapeebum.com
Shipping & Delivery
How do I keep tabs on my order?
Of course you can! Once your order hits the road, we'll send you a confirmation email with a tracking link.
Can I order items to be delivered outside the USA?
Right now HapeeBum™ TP only travels within the USA. Not to panic, we will be launching to other countries soon!
Payments
How can I pay?
With all major debit and credit cards or straight from your phone using Apple Pay or Google Pay. Fast, fuss-free.
Packaging & Sustainability
Is my packaging recyclable?
You bet! Every HapeeBum™ wrapper and box is 100% recyclable. But here's the fun bit - our wrappers are made with creativity in mind (perfect for coloring, crafts, story telling, and DIY fun) and our boxes are built for big projects like fort-building. With HapeeBum™, nothing goes to waste (besides the obvious) unless you want it to.
Other
What if my question's not here?
Thats easy! Email us at hello@hapeebum.com.