Return Policy

Last Updated: April 2026

Quick Overview

We want you to feel confident choosing HapeeBum™ for your family.

If something isn’t quite right, you can request a return or refund within 30 days of receiving your order.

• Refunds are issued to your original payment method 
• Returns are accepted for eligible items 
• If approved, we’ll provide a prepaid return label 

1. Our Refunds & Returns Promise

We stand behind our products and want you to love them as much as we do. If something isn’t right, we aim to make the process simple, fair, and transparent.

1.1 Consumer Rights (U.S., California & Global)

We comply with applicable consumer protection laws in all regions where we operate, including the United States (including California), Australia, New Zealand, the United Kingdom, and the European Union.

Nothing in this policy limits your rights under applicable consumer law, including your right to a repair, replacement, or refund where goods are faulty, damaged, or not as described.

California Notice:
Under California law, consumers may have additional rights regarding defective or misrepresented goods. These rights apply regardless of this policy.

1.2 Refunds

• Refund requests must be submitted within 30 days of delivery 
• Approved refunds will be issued to your original payment method 
• Please allow 5–10 business days for processing after approval 
• Shipping costs are non-refundable, except:
  - Where required by law 
  - Where the item is faulty, damaged, or incorrect 

1.3 Returns

• If your return is approved, we will provide a prepaid return label 
• Items must be returned securely (original packaging preferred but not required) 
• There are no restocking fees 

1.4 Eligibility & Exceptions

To maintain hygiene and product integrity:

• Items must be unused or minimally used 
• If more than 25% of the product has been used, we may decline the return unless required by law 
• Opened or unsealed hygiene products may not be eligible for return unless faulty 

Fair Use Policy:

We aim to be generous but fair:

• If a product is tried once and you are not satisfied, we will honour a refund 
• Repeated refund requests for the same product based on preference may be declined 

Faulty or Damaged Products:

If your item arrives:

• Damaged 
• Defective 
• Incorrect 

You are entitled to a refund, replacement, or repair in accordance with applicable consumer laws.

1.5 Third-Party Purchases

This policy applies only to purchases made directly through the official HapeeBum™ website.

If you purchased through a retailer, marketplace, or third-party platform, their returns policy will apply.

2. How to Start a Return or Refund

2.1 Contact Us

To request a return or refund, please contact us at:

hello@hapeebum.com

We aim to respond within a few business days and no later than 14 days.

2.2 Information We’ll Need

To process your request, please include:

• Order number 
• Name and email used for purchase 
• Shipping address 
• Date of delivery 
• Brief description of the issue 

3. Updates to This Policy

We may update this policy from time to time to reflect changes in law or improvements to our service.

The latest version will always be available on our website with the updated date shown above.